Shipping & Return policy

Free Shipping on Orders Over $99

At WattWheelz, we offer free shipping on all orders over $99. Once your order is shipped, it typically arrives within 2-7 business days Monday-Friday. Please note that there is a 1-3 day handling time before shipments leave our warehouse. Smaller items are shipped via UPS or FedEx, while larger items and bulk orders are sent through freight services, which require a more detailed delivery process.

Freight Shipping Details:

Most large items are shipped on a pallet.
Some freight carriers may contact you to schedule a delivery time, while others may deliver to the nearest accessible location (curbside) or as close to your garage door as possible.

Pre-Delivery Checklist: While most shipments arrive without issue, we recommend inspecting your packages upon delivery. If you notice any damage, please email photos to support@wattwheelz.com within 48 hours to initiate a return or exchange.

Receipt of Products & Damages: An adult must be present to sign for and inspect the goods upon delivery. It is crucial to check for any damage that may have occurred during shipping. If your package arrives damaged, contact us immediately. We will file a claim with the carrier, and they will arrange for the damaged item to be retrieved. The item must remain in its original box and packaging for the return process. Once the damaged product is collected, we will coordinate with our suppliers to ship you a replacement.

For damage claims, please reach out to us at support@wattwheelz.com or call (302)-414-9758.

Manufacturing Defects: If you discover a manufacturing defect, we will replace the item at no extra cost to you.

Cancellations: Orders can generally be canceled without penalty if they haven't shipped yet. We typically ship orders within 24-72 business hours, plus the 1-3 day handling time. To cancel an order, please contact us immediately to avoid return shipping fees. Orders canceled after shipment will be processed as a return under our 30-day return policy, which may include return shipping fees and a 15% restocking fee.

To cancel an order, please contact us at support@wattwheelz.com or call (302)-414-9758.

Upon Delivery:

Verify Package Contents: Ensure that the number of pallets or pieces listed on the delivery receipt matches what you receive. If any items are missing, note this on the delivery receipt (e.g., "Received 3 out of 4 pieces") and contact us immediately at (302)-414-9758. We will help you locate the missing items or arrange for replacements.
Inspect for Damage: Look for visible damage such as crushed corners, holes, or broken pallets, which may indicate internal damage. If you notice any issues, take photos and send them to support@wattwheelz.com within 48 hours.
Concealed Damage: If you discover damage after accepting the shipment, send photos to support@wattwheelz.com within 48 hours or call (302)-414-9758. We will guide you through the process of handling damaged deliveries.

$9.99 Flat-Rate Shipping:

For orders under $99, we offer a flat shipping rate of $9.99. The shipping fee remains the same regardless of the size of your order as long as it is below the free shipping threshold.