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WattWheelz accepts return requests on eligible products within 30 days of delivery.
This 30-day return policy applies only to brands and products that permit returns. Because WattWheelz sells products from multiple manufacturers, return eligibility can vary by brand and product.
Certain brands and products sold by WattWheelz do not accept standard returns after an order has shipped or been delivered. Manufacturer-specific return restrictions applicable to a product take precedence over the general WattWheelz return policy.
For products that are eligible for return, the merchandise must generally be:
Unused and in the same condition in which it was received
In its original packaging
Complete with all included accessories, manuals, parts, chargers, keys, tools, and documentation
Unassembled, unridden, uninstalled, and unregistered where applicable
Accompanied by proof of purchase
Products that show signs of use, installation, riding, damage after delivery, missing components, or materially altered condition may not qualify for return.
If return eligibility is important to your purchase, contact WattWheelz before ordering and our team can help confirm the applicable return policy for the specific brand and model.
Some manufacturers represented by WattWheelz do not permit standard returns.
Products subject to a non-returnable manufacturer policy are not eligible for the standard 30-day return policy.
Non-returnable restrictions may include, but are not limited to:
Brands that do not accept standard returns
Products specifically designated as final sale or non-returnable
Special-order products
Customized or made-to-order products
Products that have been assembled
Products that have been ridden or materially used
Products that have been installed
Products that have been registered
Products subject to manufacturer-specific return restrictions
Where a manufacturer or product-specific return policy differs from the standard WattWheelz policy, the applicable manufacturer or product-specific terms govern that purchase.
A product being non-returnable under a standard return policy does not eliminate any applicable manufacturer warranty or WattWheelz's responsibility to assist with an order that arrives damaged, defective, or incorrect.
Contact us before purchasing if you would like confirmation of the return eligibility for a specific product.
To request a return, contact support@wattwheelz.com.
Please include:
Your order number
The product you wish to return
The reason for the return
Photographs of the product and packaging when requested
Returns must be authorized by WattWheelz before merchandise is shipped back.
Products returned without prior authorization may not be accepted or refunded.
If the return is approved, WattWheelz will provide return instructions and the appropriate return destination.
Do not return merchandise directly to a manufacturer, supplier, warehouse, or WattWheelz address unless specifically instructed to do so by WattWheelz.
Approved returns are completed by mail or freight carrier to the return destination provided by WattWheelz during the return authorization process.
Because products may ship from different manufacturer or distribution facilities, the required return destination may vary by product.
Depending on the size and type of merchandise, an approved return may require:
Standard parcel shipping
Oversized-item shipping
Freight transportation
WattWheelz will provide the applicable return instructions after the return has been authorized.
For eligible returns unrelated to product damage, defect, or fulfillment error, the customer is responsible for return-shipping costs unless otherwise stated by WattWheelz or the applicable manufacturer policy.
Return freight for large or oversized products can be significant.
Any applicable return-shipping requirements will be provided during the return authorization process.
Approved standard returns are subject to a 15% restocking fee, calculated from the purchase price of the returned product.
The restocking fee will be deducted from the approved refund amount.
Where a manufacturer or product-specific policy imposes different return conditions or does not permit returns, the applicable manufacturer or product-specific policy will take precedence.
The 15% restocking fee does not apply solely because a product displays a sale price, promotional price, discount, or compare-at price.
Restocking fees generally do not apply when an authorized return is required because WattWheelz or the applicable fulfillment source delivered an incorrect, damaged, or defective product.
Please inspect your shipment as soon as it arrives.
If your order arrives:
Damaged
Defective
Missing required components
Incorrect
contact WattWheelz promptly at support@wattwheelz.com so we can review the issue.
Please retain all original packaging and take clear photographs of the product, packaging, shipping label, and any visible damage.
For freight deliveries, customers should inspect the shipment before accepting delivery whenever reasonably possible and document visible freight damage on the delivery receipt.
Depending on the circumstances and applicable manufacturer procedures, the appropriate resolution may include:
Replacement parts
Technical or repair assistance
Product replacement
Freight-damage claim
Manufacturer warranty claim
Authorized return
Another appropriate remedy
When WattWheelz or the fulfillment source determines that an authorized return is required because an incorrect, damaged, or defective product was delivered, the customer will not be responsible for authorized return-shipping costs unless otherwise required by applicable law or an applicable warranty procedure.
Damaged, defective, or incorrect merchandise is handled separately from standard returns.
Many products sold by WattWheelz include a manufacturer's warranty.
Manufacturer warranty claims are separate from standard returns and are governed by the applicable manufacturer's warranty terms.
A product that is not eligible for a standard return may still qualify for repair, replacement, parts, or another remedy under the manufacturer's warranty.
WattWheelz can assist customers with identifying the appropriate warranty process and documentation required by the manufacturer.
A product displaying:
A sale price
Promotional discount
Discount code
Compare-at price
Limited-time promotion
is not automatically considered final sale or non-returnable.
A product is considered non-returnable only when the applicable brand, manufacturer, product-specific policy, or other disclosed terms make the product non-returnable.
Original shipping charges, freight charges, expedited delivery charges, white-glove delivery fees, and other delivery-related charges are generally non-refundable for standard returns.
This does not apply where a refund of those charges is required by law or where the return results from an error attributable to WattWheelz or the applicable fulfillment source.
If you would like a different model, size, configuration, or product, contact WattWheelz.
For products eligible for return, the most efficient process may be to complete an authorized return for the original merchandise and place a separate order for the replacement product.
Products belonging to brands that do not accept returns cannot be exchanged through the standard return process unless otherwise permitted by the applicable manufacturer policy.
Once an authorized return has been delivered to the appropriate return location and inspected, WattWheelz will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method.
WattWheelz processes approved refunds within 10 business days after the returned merchandise has been received, inspected, and accepted.
Your bank, credit-card issuer, financing provider, or payment processor may require additional time to post the refund to your account after WattWheelz has processed it.
For approved standard returns, the 15% restocking fee, applicable return-shipping charges, and other non-refundable charges will be deducted from the refund where applicable.
If 10 business days have passed since WattWheelz confirmed that your refund was approved and the refund has not been processed, contact support@wattwheelz.com.
If you need to cancel an order, contact WattWheelz as soon as possible.
We will make reasonable efforts to stop fulfillment.
However, cancellation cannot be guaranteed once an order has:
Entered processing
Been submitted to the applicable supplier or manufacturer
Been prepared for shipment
Shipped
If an order can no longer be canceled, the applicable return policy for that product will apply.
If the brand or product does not accept standard returns, an order that has already entered fulfillment may no longer be cancelable or returnable.
Because WattWheelz represents multiple manufacturers with different return requirements, we encourage customers to contact us before placing an order if return eligibility is an important purchasing consideration.
Our team can confirm the applicable return, cancellation, warranty, shipping, and restocking terms for a specific product.
Phone: (302) 414-9758
Email: support@wattwheelz.com
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