+(302) 414-9758
CUSTOMER SUPPORT
Certified Partners
Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
No Hassle Returns
Customer can return an item within 30 days of purchase. Just pay for return shipping. Please note that restocking fees may apply and some vendors have a no return policy on accessories.
Crafted with Toray® Carbon Fiber, known for its use in Formula 1 and leading bicycle manufacturers, Carbon 1 Pro sets the bar for high-performance cycling. Experience its lightweight, stiffness, and stability firsthand with Carbon 1 Pro.
A joy to pedal even without electric assist! Ride like a regular bike while easily covering more miles. For urban ease, Carbon 1 Pro prioritizes a detachable battery — a rarity among lightweight e-bikes, making it the optimal choice for city dwellers.
The synergy of the customized motor and torque sensor ensures optimal efficiency, enabling an impressive 80-mile range on a single charge. Enhanced by the Shimano 8-speed gear shift system, it tackles diverse terrains with ease. Start an ebike tour now!
Using EPS molding technology, the carbon fiber frame achieves a smooth, seamless interior, eliminating stress points and enhancing strength. The result is a lighter, stronger, more reliable, and precisely constructed frame, crafted to the same high standards as best race bikes in the world.
With a torque sensor and app-customizable assist ratios, this eBike offers a personalized, natural ride. The torque sensor provides smooth, responsive power based on pedaling effort, while the app fine-tunes assist for optimal battery efficiency and control in various conditions.
Featuring a 750-watt peak power and 45 Nm rear hub motor, the 1 Pro delivers responsive performance equivalent to a 65 Nm mid-drive motor. Lightweight, quiet, and quick to respond with low maintenance costs, it’s power and convenient for urban and light off-road riding.
By finely tuning the 4 levels of pedal assist and the Shimano 8-speed rear derailleur, we optimize power output and leverage the wide gear ratios to enhance battery efficiency and extend the range to an impressive 80 miles on a single charge.
Concealed in the frame, 1 Pro features a quick-detachable battery for easy carrying and charging. The 352.8 Wh Samsung Li-ion battery is UL-2271 and IP65 certified for safety and reliability. Fast 2.5-hour charging eliminates long waits, and at 2.3 kg, it’s an ideal backup battery for long rides.
Innovative smartbar featuring a smartbox, integrated headlight, left-side control buttons, and a right-side shifter. The stem can be raised by 30mm for a more comfortable upright riding position. Experience onboard navigation and real-time riding data on a big display to streamline your cycling experience.
Featuring 700x40C large-diameter tires for easier and faster riding. Wider tire surface provides enhanced stability and comfort, improving grip and handling. Ideal for various terrains, including gravel, muddy paths, and city streets, and compatible with tire widths up to 45C.
Designed by former BMW maestro Mr. Heller, Carbon 1 Pro’s unibody design hides its e-bike identity. A top choice for minimalists and design enthusiasts seeking the best-designed e-bike.
Adjustable handlebars and seat post ensure a comfortable riding position for both sport and leisure. Versatile accessory mounting points maximize carrying capacity. Load up and ride into adventure!
The Carbon 1 Pro is a highly versatile gravel e-bike that can support front suspension, larger tires, and a rack, offering exceptional DIY possibilities. With these features, you can transform it into an all-terrain beast.
Tune assist modes to prioritize powerful support for tackling tough hills or opt for energy-saving settings to extend your range on longer rides. Adapt your ride to suit any journey, ensuring you get the most out of every trip.
Once locked, the onboard alarm monitors movements and alerts you against unauthorized ones.
Aided by a constant 4G connection, GPS tracking keeps you informed of the e-bike’s location, even in the worst scenario of theft.
No more hassle worrying about losing another key.
Bright screen shows navigation clearly under daylight, no more ugly phone holder.
Smart App tracks your journey and health. Get on the bike and share your thrilling moments with your friends and family.
We know the importance of music, so we build in a bluetooth speaker, you can enjoy your favourite music when riding without carrying an external speaker.
| Specification | Small | Medium | Large |
|---|---|---|---|
| Recommended rider height | 5’3” ~ 5’9” | 5’7” ~ 6’1” | 5’11” ~ 6’5” |
| A. Standover height | 779 mm | 804 mm | 833 mm |
| B. Adjustable seat range | 60 mm | 60 mm | 60 mm |
| C. Handlebar grips height | 995-1025 mm | 1011-1041 mm | 1023-1053 mm |
| D. Seat tube length | 421 mm | 463 mm | 498 mm |
| E. Wheelbase | 1065 mm | 1093 mm | 1122 mm |
| F. Overall length | 1766 mm | 1795 mm | 1824 mm |
| G. Wheel diameter | 702 mm | 702 mm | 702 mm |
| H. Top tube length (effective) | 594 mm | 618 mm | 653 mm |
| I. Head tube length | 152 mm | 170 mm | 180 mm |
| J. Headset height | 90-120 mm | 90-120 mm | 90-120 mm |
Free Shipping on Orders Over $99
At WattWheelz, we offer free shipping on all orders over $99. Once your order is shipped, it typically arrives within 2-7 business days Monday-Friday. Please note that there is a 1-3 day handling time before shipments leave our warehouse. Smaller items are shipped via UPS or FedEx, while larger items and bulk orders are sent through freight services, which require a more detailed delivery process.
Freight Shipping Details:
Pre-Delivery Checklist: While most shipments arrive without issue, we recommend inspecting your packages upon delivery. If you notice any damage, please email photos to support@wattwheelz.com within 48 hours to initiate a return or exchange.
Receipt of Products & Damages: An adult must be present to sign for and inspect the goods upon delivery. It is crucial to check for any damage that may have occurred during shipping. If your package arrives damaged, contact us immediately. We will file a claim with the carrier, and they will arrange for the damaged item to be retrieved. The item must remain in its original box and packaging for the return process. Once the damaged product is collected, we will coordinate with our suppliers to ship you a replacement.
For damage claims, please reach out to us at support@wattwheelz.com or call (302)-414-9758.
Manufacturing Defects: If you discover a manufacturing defect, we will replace the item at no extra cost to you.
Cancellations: Orders can generally be canceled without penalty if they haven't shipped yet. We typically ship orders within 24-72 business hours, plus the 1-3 day handling time. To cancel an order, please contact us immediately to avoid return shipping fees. Orders canceled after shipment will be processed as a return under our 30-day return policy, which may include return shipping fees and a 15% restocking fee.
To cancel an order, please contact us at support@wattwheelz.com or call (302)-414-9758.
Upon Delivery:
$9.99 Flat-Rate Shipping:
For orders under $99, we offer a flat shipping rate of $9.99. The shipping fee remains the same regardless of the size of your order as long as it is below the free shipping threshold.
At Watt Wheelz, we understand that the online marketplace can be overwhelming, and we are committed to standing out by offering exceptional service that earns and keeps your trust.
Here’s our 7-Point Commitment to providing you with the ultimate shopping experience at Watt Wheelz:
Price Match Guarantee: At Watt Wheelz, we take pride in offering competitive pricing. We consistently monitor the market to ensure our prices are among the best available. If you find a lower price on the same product from another authorized dealer, we promise to match it!
Free Shipping: Enjoy hassle-free shopping with our free shipping on all orders over $99. No hidden fees—just straightforward, cost-free delivery, making your purchase even more satisfying.
Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier shopping experience. Whether you're looking for product recommendations, need help resolving an issue, or seeking advice, we're always ready to assist you.
Safe and Secure Shopping: Your security is our top priority. Watt Wheelz employs the latest security technologies to ensure a safe and protected shopping environment, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.
Hassle-Free Returns: We understand that returns are sometimes necessary. That's why we offer a simple 30-day return policy, subject to a restocking fee, so you can shop with peace of mind.
Authorized Dealer: As an authorized dealer for every brand we carry, every product you purchase comes with full protection under the manufacturer's warranty. Your investments are well-protected with Watt Wheelz.
Insured Shipping: We take extra care to ensure your orders arrive in perfect condition. With insured shipping, you can trust that any damages or losses during transit will be promptly addressed.
Choose Watt Wheelz for a premium online shopping experience where your satisfaction and security are our top priorities. Explore our wide selection of outdoor products today!
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What's a Backorder?
If an order is placed on a product that is listed as back-ordered (or is advised due to no inventory), our protocol at Watt Wheelz is to charge the customer's credit card or PayPal account at the time the order is placed. This helps us maintain more control over any fulfillment delays. Our goal is to avoid:
This protocol is designed to avoid costly and frustrating issues like postponed shipments, cancellations, or fraudulent attempts to receive shipments. These problems often arise when incorrect or false payment information is submitted, either intentionally or unintentionally. By processing your payment at the time of order, we can minimize these risks and keep our prices lower for you, our valued customer. Thank you for your understanding and patience regarding any backorders you may place with us.
While Waiting...
If you've placed a backorder and did not intend to do so, you may take the following actions:
Please allow a minimum of five (5) business days for your credit card company to post the credit.
Unless we receive written confirmation from you via email about any of the above actions prior to shipment, we will assume you wish to keep your current order in place until the product becomes available. In this case, we will continue to work closely with the manufacturer to fulfill your order as quickly as possible and will provide you with shipping and tracking information once it's available.
Important Note: All estimated delivery times (ETAs) are subject to change. Watt Wheelz cannot control the timing of orders as we are solely an authorized dealer for the brands we carry and not the manufacturers themselves.
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