Sales & Support

Talk to a WattWheelz E-Bike Specialist

Questions about fit, model selection, current offers, shipping, warranty or an existing order? Get the right answer before you make the next move.

Route your question

How can we help?

Choose the closest match and we’ll capture the information our team needs to help efficiently.

Tell us what you need help with

Give us enough context to route your question correctly. For order support, include your order number when available.

For existing orders, including your order number helps us identify the correct purchase faster.

Purchase confidence

Support before and after the sale

Authorized Dealer Support

Get product guidance before purchase and help navigating support after delivery.

Price Match Protection

Found an eligible lower advertised price? Send it to us for review before ordering.

Manufacturer Warranty Help

We help identify the manufacturer warranty path and documentation when support is needed.

Free Qualifying U.S. Shipping

Free qualifying U.S. shipping is available on eligible orders.

Quick answers

Before you contact us

Can you help me choose between models or sizes?

Yes. Tell us your height, riding style, terrain, typical range and any models you’re considering so we can give you more useful guidance.

Can I send you a competitor’s advertised price?

Yes. Select “Price / promotion / price match” above and include the product and advertised offer so our team can review eligibility.

What should I include for an existing order?

Include your order number, the email used at checkout and a concise description of what you need help with.

Can WattWheelz help with manufacturer warranty support?

Yes. We can help identify the relevant manufacturer support path and the documentation that may be needed for your case.

WattWheelz business correspondence address: 8 THE GRN STE A, Dover, DE 19901. For customer assistance, use the Sales & Support phone or email above.