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CUSTOMER SUPPORT
Certified Partners
Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
No Hassle Returns
Customer can return an item within 30 days of purchase. Just pay for return shipping. Please note that restocking fees may apply and some vendors have a no return policy on accessories.
Dominate the wild with the G18 Pro. Engineered with a massive 60V 4500W peak motor and a high-capacity 60V 35Ah battery, this beast hits a rugged 38 mph with precision at your fingertips. From aggressive climbs to sudden stops, the pro-grade suspension and hydraulic brakes have you locked in for every challenge.
With an elite 75-mile range and an intuitive pedal-assist system, you’ll crush steep grades and deep mud without breaking a sweat. It’s time to stop just riding and start conquering. Redefine your limits—the trail is yours to own with the G18 Pro.
Featuring 5 selectable power modes (10/16/22/28/38 mph), the G18 Pro puts raw power right at your fingertips. Whether you're crawling through muddy trails or pinning the throttle on a flat-out sprint, you can instantly dial in the perfect output for pure, unadulterated off-road control.
Powered by a high-density 60V 35Ah lithium battery, the G18 Pro delivers an impressive 75-mile range. With this massive capacity, you’ll never have to worry about running dry. Leave range anxiety behind and push further into the unknown - wherever the trail leads, you’ve got the power to reach it.
Unleash raw, instant torque with a massive 60V 4500W peak motor. Whether you're charging up steep inclines or navigating rugged, technical terrain, this beast delivers relentless power and grip to help you conquer any obstacle in your path.
Featuring long-travel hydraulic front forks and a high-tension rear shock, the G18 Pro effortlessly absorbs the roughest terrain. Whether you’re attacking steep climbs or carving through sharp corners, the system keeps the bike planted and balanced, giving you total command over every bump in the trail.
Engineered for maximum safety, our high-performance hydraulic disc brakes deliver instant, razor-sharp stopping power. Whether you’re bombing down steep trails or navigating tight technical sections, you’ll experience shorter, more controlled braking distances that allow you to push your limits with total confidence.
Stay locked into your data with our vibrant, high-brightness full-color display, designed for crystal-clear visibility even in direct sunlight. Forget the hassle of physical keys - with integrated NFC, just tap to start and you're ready to ride. It’s smarter, faster, and built for the modern adventurer.
Built for the grit, our 19" front and 17" rear tires are engineered to bite into the toughest terrain. With aggressive tread patterns and superior grip, they ensure maximum power transfer and rock-solid cornering - from deep mud to loose gravel.
Boasting high-intensity matrix headlights for unmatched visibility. With ultra-bright integrated brake and turn signals, you'll remain clearly visible in any condition. From pitch-black trails to challenging terrain, stay seen and in control at every turn.
Free Shipping on Orders Over $99
At WattWheelz, we offer free shipping on all orders over $99. Once your order is shipped, it typically arrives within 2-7 business days Monday-Friday. Please note that there is a 1-3 day handling time before shipments leave our warehouse. Smaller items are shipped via UPS or FedEx, while larger items and bulk orders are sent through freight services, which require a more detailed delivery process.
Freight Shipping Details:
Pre-Delivery Checklist: While most shipments arrive without issue, we recommend inspecting your packages upon delivery. If you notice any damage, please email photos to support@wattwheelz.com within 48 hours to initiate a return or exchange.
Receipt of Products & Damages: An adult must be present to sign for and inspect the goods upon delivery. It is crucial to check for any damage that may have occurred during shipping. If your package arrives damaged, contact us immediately. We will file a claim with the carrier, and they will arrange for the damaged item to be retrieved. The item must remain in its original box and packaging for the return process. Once the damaged product is collected, we will coordinate with our suppliers to ship you a replacement.
For damage claims, please reach out to us at support@wattwheelz.com or call (302)-414-9758.
Manufacturing Defects: If you discover a manufacturing defect, we will replace the item at no extra cost to you.
Cancellations: Orders can generally be canceled without penalty if they haven't shipped yet. We typically ship orders within 24-72 business hours, plus the 1-3 day handling time. To cancel an order, please contact us immediately to avoid return shipping fees. Orders canceled after shipment will be processed as a return under our 30-day return policy, which may include return shipping fees and a 15% restocking fee.
To cancel an order, please contact us at support@wattwheelz.com or call (302)-414-9758.
Upon Delivery:
$9.99 Flat-Rate Shipping:
For orders under $99, we offer a flat shipping rate of $9.99. The shipping fee remains the same regardless of the size of your order as long as it is below the free shipping threshold.
At Watt Wheelz, we understand that the online marketplace can be overwhelming, and we are committed to standing out by offering exceptional service that earns and keeps your trust.
Here’s our 7-Point Commitment to providing you with the ultimate shopping experience at Watt Wheelz:
Price Match Guarantee: At Watt Wheelz, we take pride in offering competitive pricing. We consistently monitor the market to ensure our prices are among the best available. If you find a lower price on the same product from another authorized dealer, we promise to match it!
Free Shipping: Enjoy hassle-free shopping with our free shipping on all orders over $99. No hidden fees—just straightforward, cost-free delivery, making your purchase even more satisfying.
Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier shopping experience. Whether you're looking for product recommendations, need help resolving an issue, or seeking advice, we're always ready to assist you.
Safe and Secure Shopping: Your security is our top priority. Watt Wheelz employs the latest security technologies to ensure a safe and protected shopping environment, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.
Hassle-Free Returns: We understand that returns are sometimes necessary. That's why we offer a simple 30-day return policy, subject to a restocking fee, so you can shop with peace of mind.
Authorized Dealer: As an authorized dealer for every brand we carry, every product you purchase comes with full protection under the manufacturer's warranty. Your investments are well-protected with Watt Wheelz.
Insured Shipping: We take extra care to ensure your orders arrive in perfect condition. With insured shipping, you can trust that any damages or losses during transit will be promptly addressed.
Choose Watt Wheelz for a premium online shopping experience where your satisfaction and security are our top priorities. Explore our wide selection of outdoor products today!
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What's a Backorder?
If an order is placed on a product that is listed as back-ordered (or is advised due to no inventory), our protocol at Watt Wheelz is to charge the customer's credit card or PayPal account at the time the order is placed. This helps us maintain more control over any fulfillment delays. Our goal is to avoid:
This protocol is designed to avoid costly and frustrating issues like postponed shipments, cancellations, or fraudulent attempts to receive shipments. These problems often arise when incorrect or false payment information is submitted, either intentionally or unintentionally. By processing your payment at the time of order, we can minimize these risks and keep our prices lower for you, our valued customer. Thank you for your understanding and patience regarding any backorders you may place with us.
While Waiting...
If you've placed a backorder and did not intend to do so, you may take the following actions:
Please allow a minimum of five (5) business days for your credit card company to post the credit.
Unless we receive written confirmation from you via email about any of the above actions prior to shipment, we will assume you wish to keep your current order in place until the product becomes available. In this case, we will continue to work closely with the manufacturer to fulfill your order as quickly as possible and will provide you with shipping and tracking information once it's available.
Important Note: All estimated delivery times (ETAs) are subject to change. Watt Wheelz cannot control the timing of orders as we are solely an authorized dealer for the brands we carry and not the manufacturers themselves.
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