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Shipping policy
WattWheelz works with multiple manufacturers, authorized distribution facilities, and shipping carriers throughout the United States. Because fulfillment requirements vary by brand, product, destination, and shipment size, shipping methods, processing times, delivery estimates, and shipping charges may differ between products.
Product-specific shipping information displayed on a product page, cart, checkout, order confirmation, or direct communication from WattWheelz should be considered the most applicable information for that particular order.
Free shipping is available on qualifying products, brands, orders, and destinations where indicated.
Free shipping does not apply universally to every product sold by WattWheelz.
Certain products may be subject to additional shipping charges, including:
When applicable, shipping or freight charges may be displayed on the product page, in the cart, at checkout, or otherwise communicated before fulfillment.
Shipping charges shown and accepted during checkout form part of the order total.
Orders generally begin processing shortly after they are placed.
Processing time varies depending on factors including:
Some products may ship quickly, while others may require additional processing before leaving the applicable fulfillment facility.
An estimated processing time is not the same as a delivery time.
If you need a product by a particular date, contact WattWheelz before ordering so our team can help determine the most current fulfillment information available for that product.
Any delivery timeframe provided by WattWheelz is an estimate unless expressly stated otherwise.
Delivery timing can be affected by circumstances outside of WattWheelz's direct control, including:
WattWheelz cannot guarantee a specific arrival date unless a guaranteed delivery service has been expressly offered and confirmed for the order.
Depending on the product, orders may ship from a WattWheelz fulfillment location, manufacturer facility, authorized distributor, or other designated fulfillment facility.
Products within the same order may ship separately or arrive at different times.
A separate tracking number may be provided for each shipment where applicable.
When tracking information becomes available, WattWheelz will generally provide it using the contact information associated with the order.
Please note that a shipping label or tracking number may be created before the carrier physically receives or scans the shipment.
As a result, tracking information may initially show limited movement while the order is being prepared for carrier pickup.
Smaller products and accessories may ship using standard parcel carriers such as UPS, FedEx, USPS, or another applicable carrier.
Carrier selection may vary based on the product, manufacturer, fulfillment facility, and destination.
Signature confirmation may be required for certain high-value shipments.
Many electric bikes, electric dirt bikes, scooters, and other oversized products may be shipped using a freight carrier.
Freight deliveries differ from ordinary parcel deliveries.
Depending on the product and carrier, freight shipments may:
Unless specifically included or purchased, standard freight delivery does not automatically include:
Delivery services vary by carrier and shipment.
Customers receiving freight shipments are responsible for providing an accurate delivery address and reasonable access for the delivery vehicle.
Certain locations may require special arrangements, including:
Additional carrier charges may apply when specialized delivery services are required.
If you believe your location may present unusual delivery requirements, contact WattWheelz before placing your order.
Please inspect your shipment as soon as it arrives.
For freight deliveries, inspect the shipment before signing the delivery receipt whenever reasonably possible.
We recommend:
Documentation can significantly assist WattWheelz, the carrier, and the applicable manufacturer when investigating a shipping claim.
If your order arrives with visible or suspected shipping damage, contact WattWheelz promptly at support@wattwheelz.com.
Please include:
Please retain all original packaging until WattWheelz confirms that it may be discarded.
Depending on the circumstances and applicable manufacturer or carrier procedures, the resolution may include:
Shipping damage is handled separately from a standard product return.
Some shipping damage may not be visible until the package is opened.
If you discover concealed damage after accepting delivery, contact WattWheelz promptly and provide photographs of the product and packaging.
Do not discard the original packaging while the issue is being reviewed.
Reporting concealed damage as soon as reasonably possible helps preserve available carrier and manufacturer claim options.
If your shipment is missing an expected product, component, accessory, or package, or if you receive an incorrect item, contact support@wattwheelz.com promptly.
Please include your order number and photographs of the shipment when requested.
WattWheelz will review the order and coordinate with the applicable fulfillment source to determine the appropriate resolution.
If tracking indicates a shipment may be lost or if an order has not arrived after the expected delivery period, contact WattWheelz.
We may need to open an investigation with the carrier or applicable fulfillment facility before a replacement, refund, or other resolution can be determined.
Carrier investigations can require additional processing time.
A manufacturing defect is different from shipping damage.
Products with suspected manufacturing defects are generally handled according to the applicable manufacturer's warranty procedures.
Depending on the manufacturer and circumstances, the appropriate resolution may include:
A manufacturing defect does not automatically require the entire product to be returned or replaced.
WattWheelz can assist customers with identifying the appropriate manufacturer warranty process.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
Incorrect or incomplete address information may cause delays, additional carrier charges, or unsuccessful delivery.
Contact WattWheelz immediately if you need to change a shipping address.
We will make reasonable efforts to update the order when possible.
However, address changes cannot be guaranteed once an order has:
Carrier rerouting or address-correction charges may apply in certain circumstances.
When a freight carrier schedules a delivery appointment, customers should make reasonable efforts to be available during the agreed delivery period.
Carriers may impose redelivery, storage, reconsignment, or other charges when a scheduled freight delivery cannot be completed because the recipient is unavailable or the delivery location cannot be accessed.
Where such charges result from customer-requested changes or missed delivery arrangements, those charges may be the customer's responsibility.
Do not refuse an otherwise correct shipment solely because you have changed your mind about the purchase.
If a shipment appears damaged, document the damage and contact WattWheelz for guidance.
An unauthorized refusal of an otherwise correct and undamaged shipment may be treated as a return under the applicable Returns & Refunds Policy.
Where applicable, deductions may include:
If you are uncertain whether to accept a damaged freight shipment, document the shipment carefully and contact WattWheelz as soon as possible.
If you need to cancel an order, contact WattWheelz as soon as possible.
We will make reasonable efforts to stop fulfillment.
However, cancellation cannot be guaranteed once an order has:
If an order can no longer be canceled, the applicable return policy for that product will apply.
Certain brands or products do not accept standard returns. In those cases, an order that has already entered fulfillment may no longer be cancelable or returnable.
See the WattWheelz Returns & Refunds Policy for complete cancellation and return terms.
Products identified as backordered, preorder, special order, or otherwise not immediately available may have different fulfillment timelines.
Estimated availability dates can change due to manufacturer production schedules, transportation delays, inventory allocation, or other circumstances.
Where applicable, additional terms are governed by the WattWheelz Backorder Policy.
Not every product can be shipped to every destination.
Shipping availability may vary for:
Certain manufacturers may impose additional territorial restrictions.
If you are unsure whether a product can be delivered to your location, contact WattWheelz before ordering.
Original shipping charges, freight charges, expedited delivery charges, white-glove delivery fees, destination surcharges, and other delivery-related charges are generally non-refundable for standard returns.
This does not apply where a refund of those charges is required by law or where the applicable issue results from an error attributable to WattWheelz or the fulfillment source.
Return eligibility, return-shipping responsibility, refund processing, and applicable restocking fees are governed by the WattWheelz Returns & Refunds Policy.
Because WattWheelz represents multiple manufacturers with different fulfillment requirements, we encourage customers to contact us before ordering when shipping timing, freight access, or delivery requirements are important to the purchase.
Our team can help confirm the most current information available for the specific product and destination.
Email: support@wattwheelz.com
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