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CUSTOMER SUPPORT
Certified Partners
Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
No Hassle Returns
Customer can return an item within 30 days of purchase. Just pay for return shipping. Please note that restocking fees may apply and some vendors have a no return policy on accessories.
The ENVO Cargo Trike is a robust and versatile three-wheeled cargo bike built for maximum utility:
Engineered to be a full-featured, no compromise bicycle first, with the added benefit of power assist when you need it. Switch the power off and experience the unparalleled ride quality of this hybrid bicycle.
ESE – ENVO Sustainable Engineering
Full cargo capacity, with front rack.
Torque emulating smooth PAS, providing incomparable riding experience.
20in off road style fat tires – perfect for low noise and low drag yet provides adequate grip and load capacity
The ENVO Battery powering the Flex Trike is super lightweight, down tube mounting Li-Ion pack in a stylish thin ABS case with an auto-connect socket, a charge indicator, security lock. The battery is removable and can reach a range of up to 50km / 30miles per charge on pedal assist level 1. The battery can be charged on or off the bike frame using the little portable CC-CV smart Li-Ion battery charger. The ENVO Battery is an A-grade branded Li-Ion battery, comprising of LG or Panasonic Li-Ion cells and a BMS that avoids battery from overcharging, overloading, and other hazardous activities, thereby increasing both cyclic and calendar life of the battery. Battery cells have been selected for best operating in freezing temperatures. Flex comes with a dual battery option, allowing you to go twice as far in your travels. Dual batteries on Flex Cargo Trike gives you 920Wh of battery capacity, allowing you to travel up to 100km / 62miles on a single charge.
The ENVO Flex is equipped with an advanced pedal-assist sensor with an optimized torque emulation software. The advanced torque emulating Pedal Assist Sensor (PAS) signals the controller to run the motor between 5 levels of pedal assist, providing a boost to your pedalling depending on the level of assistance you select while riding. The ENVO Flex is equipped with an on-demand thumb throttle that gives you an extra boost which activates the motor proportionally to the twist, does not matter if you are pedaling, to give you a fully electric ride in case you cannot pedal or need an instant acceleration or uphill push.
ENVO FLEX Flex is equipped with a sealed, powerful, upkeep free, geared hub motor that offers 500W power and 60Nm torque. Our motors are designed efficiently and hence are lighter than most powered geared hub motors in Canada, yet they deliver high torque and efficiency. These ENVO motors are developed for over 20,000Km / 12,500miles maintenance-free ride.
The FLEX Trike comes with an adjustable telescopic handlebar, this lets the rider do the ergonomic fine tuning allowing them to choose efficient pedaling position.
Flex Trike comes with 20inch urban style fat tires. These fat tires are cushion enough to improve ride comfort, dynamic maneuverability, and handling in different terrains. Tires are fat and knobby enough for the best grip on wet cement, asphalt paved, dirt or gravel trails which creates minimum noise and drag for normal urban paved rides.
Top of the line mechanical disk brakes equipped with electric cut-off sensors provide more safety to the bike as well as the rider. Flex Trike comes with brakes on all of the wheels, allowing for better handling and safer ride.
Well-engineered 52T chain ring and 7 speed 11-32 teeth cassette transmission help you overcome up to 25% grade when climbing a hill on gear 1 or 40km/h / 25mph speed on gear 6 with gentle peddling.
Trike
36V, 12.8Ah
36V, 500W
LCD Display with speedometer, odometer, pedal-assist indicator, etc
500W
Brake triggered Backlight
5 Level Pedal assist
Water Resistant Wiring
Mechanical Disc Brake
Ceramic Pad
180mm
52T, 170mm crank
8 Speed
Front and Rear
6061 Foldable Aluminum Frame
Solid Fork
11-32T
Foldable Telescopic
Front Rack
Ergonomic Saddle with suspension seat post
Free Shipping on Orders Over $99
At WattWheelz, we offer free shipping on all orders over $99. Once your order is shipped, it typically arrives within 2-7 business days Monday-Friday. Please note that there is a 1-3 day handling time before shipments leave our warehouse. Smaller items are shipped via UPS or FedEx, while larger items and bulk orders are sent through freight services, which require a more detailed delivery process.
Freight Shipping Details:
Pre-Delivery Checklist: While most shipments arrive without issue, we recommend inspecting your packages upon delivery. If you notice any damage, please email photos to support@wattwheelz.com within 48 hours to initiate a return or exchange.
Receipt of Products & Damages: An adult must be present to sign for and inspect the goods upon delivery. It is crucial to check for any damage that may have occurred during shipping. If your package arrives damaged, contact us immediately. We will file a claim with the carrier, and they will arrange for the damaged item to be retrieved. The item must remain in its original box and packaging for the return process. Once the damaged product is collected, we will coordinate with our suppliers to ship you a replacement.
For damage claims, please reach out to us at support@wattwheelz.com or call (302)-414-9758.
Manufacturing Defects: If you discover a manufacturing defect, we will replace the item at no extra cost to you.
Cancellations: Orders can generally be canceled without penalty if they haven't shipped yet. We typically ship orders within 24-72 business hours, plus the 1-3 day handling time. To cancel an order, please contact us immediately to avoid return shipping fees. Orders canceled after shipment will be processed as a return under our 30-day return policy, which may include return shipping fees and a 15% restocking fee.
To cancel an order, please contact us at support@wattwheelz.com or call (302)-414-9758.
Upon Delivery:
$9.99 Flat-Rate Shipping:
For orders under $99, we offer a flat shipping rate of $9.99. The shipping fee remains the same regardless of the size of your order as long as it is below the free shipping threshold.
At Watt Wheelz, we understand that the online marketplace can be overwhelming, and we are committed to standing out by offering exceptional service that earns and keeps your trust.
Here’s our 7-Point Commitment to providing you with the ultimate shopping experience at Watt Wheelz:
Price Match Guarantee: At Watt Wheelz, we take pride in offering competitive pricing. We consistently monitor the market to ensure our prices are among the best available. If you find a lower price on the same product from another authorized dealer, we promise to match it!
Free Shipping: Enjoy hassle-free shopping with our free shipping on all orders over $99. No hidden fees—just straightforward, cost-free delivery, making your purchase even more satisfying.
Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier shopping experience. Whether you're looking for product recommendations, need help resolving an issue, or seeking advice, we're always ready to assist you.
Safe and Secure Shopping: Your security is our top priority. Watt Wheelz employs the latest security technologies to ensure a safe and protected shopping environment, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.
Hassle-Free Returns: We understand that returns are sometimes necessary. That's why we offer a simple 30-day return policy, subject to a restocking fee, so you can shop with peace of mind.
Authorized Dealer: As an authorized dealer for every brand we carry, every product you purchase comes with full protection under the manufacturer's warranty. Your investments are well-protected with Watt Wheelz.
Insured Shipping: We take extra care to ensure your orders arrive in perfect condition. With insured shipping, you can trust that any damages or losses during transit will be promptly addressed.
Choose Watt Wheelz for a premium online shopping experience where your satisfaction and security are our top priorities. Explore our wide selection of outdoor products today!
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What's a Backorder?
If an order is placed on a product that is listed as back-ordered (or is advised due to no inventory), our protocol at Watt Wheelz is to charge the customer's credit card or PayPal account at the time the order is placed. This helps us maintain more control over any fulfillment delays. Our goal is to avoid:
This protocol is designed to avoid costly and frustrating issues like postponed shipments, cancellations, or fraudulent attempts to receive shipments. These problems often arise when incorrect or false payment information is submitted, either intentionally or unintentionally. By processing your payment at the time of order, we can minimize these risks and keep our prices lower for you, our valued customer. Thank you for your understanding and patience regarding any backorders you may place with us.
While Waiting...
If you've placed a backorder and did not intend to do so, you may take the following actions:
Please allow a minimum of five (5) business days for your credit card company to post the credit.
Unless we receive written confirmation from you via email about any of the above actions prior to shipment, we will assume you wish to keep your current order in place until the product becomes available. In this case, we will continue to work closely with the manufacturer to fulfill your order as quickly as possible and will provide you with shipping and tracking information once it's available.
Important Note: All estimated delivery times (ETAs) are subject to change. Watt Wheelz cannot control the timing of orders as we are solely an authorized dealer for the brands we carry and not the manufacturers themselves.
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