FAQ’s

1. How long does it normally take to receive my product?

After placing an order with Watt Wheelz, it will take 1-3 days for your order to process than 2-7 business days for it to deliver. Please keep in mind, with the current climate that we are in, there may be unexpected delays. Please contact our customer service department to get an expected time of arrival for your product.

2. Where do you ship from?

As our catalog increases, we work with vendors and manufacturers all over the country. Depending on your product of interest, we store and deliver them in a specific location. All warehouse and fulfillment centers are located within the United States and we deliver to all states. (Please contact us if you are inquiring from Hawaii or Alaska)

3. What are your store hours?

We operate Monday–Friday, 9AM–5PM Pacific. Please feel free to message or email us in and we will get back to you as soon as possible!

4. How do I receive tracking information?

Once your product ships, you will receive an email from Watt Wheelz with a link that shows your tracking information. If you have not received an email notification with tracking information, please contact us. Note that it normally takes 1-3 days after your order is placed for your product is shipped.

5. Will I receive a phone call before delivery?

You will receive tracking information when your product ships and also a phone call from the freight service notifying you of the delivery. This phone call is usually a day or two prior to it being delivered to your home. (Please note that different products have different lead times. Please inquire within)

6. Where do your products come from?

Our products ship directly from our suppliers' US warehouses.

7. What is the best way to contact?

We offer full assistance with live chats, phone calls and emails during the hours of operation. For all urgent matters please direct us with emails and/ or phone calls.

8. What is your return policy?

Eligible products can be returned within 30 days of delivery with prior authorization from support@wattwheelz.com. Approved standard returns are subject to a 15% restocking fee, and return shipping is the customer's responsibility. Some brands and products are non-returnable. Damaged, defective or incorrect orders are handled separately with no restocking fee. See our Returns & Refunds Policy.