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CUSTOMER SUPPORT
Certified Partners
Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
No Hassle Returns
Customer can return an item within 30 days of purchase. Just pay for return shipping. Please note that restocking fees may apply and some vendors have a no return policy on accessories.
Specs RatingSee how the ENVO X50 Electric Bike ranks in our lineup
With X50 you can easily switch between Class 1, Class2 e-bike modes, giving you the freedom to tune your eBike to the maximum performance allowed under the law. With Class 1, you can enjoy a whopping 150km of range at PAS 1, allowing you to travel further than ever before. Meanwhile, Class 2 offers upto 500W mechanical power and a top speed of 32km/h, giving you a thrilling and exhilarating ride that will leave you feeling alive.
ENVO X50, the ultimate powerhouse e-bike that is both a versatile commuter and a capable cargo carrier. With its rugged and sturdy frame, the X50 is designed to take on any terrain, whether it's a smooth city street or a bumpy off-road trail. Equipped with a powerful 500W electric motor, this e-bike delivers a smooth and effortless ride that will make your daily commute a breeze. And when it's time to run errands or transport cargo, now standard on all models, this rack supports up to 85kg, ideal for daily errands or carrying extra cargo.
Experience next-level ride performance with advanced Torque Sensor technology. It delivers smooth, responsive power exactly when you need it—perfectly matching your pedaling for a natural, intuitive feel and superior control every time you ride.
Introducing the all-new ENVO X50, now equipped with advanced CANBUS communication protocol for smarter, safer, and more connected riding. This cutting-edge technology enables seamless communication between your battery and controller, allowing you to monitor real-time battery health and diagnostics directly on your display—giving you peace of mind and full control over your ride. Even better, the battery also communicates with the charger, ensuring safer and more efficient charging every time.
X50 is certified for UL 2849 which makes it one of the safest bikes on the market. We use premium components, including LG/Panasonic UL 2271 certified Li-ion cells, Shimano Transmission, and Hydraulic Brakes, to optimize performance and longevity. Our bikes are subject to rigorous Quality Assurance and Quality Control processes ensure a defect-free producST.
The X50 comes equipped with a Smart Display featuring Bluetooth compatibility, allowing seamless connection to the ENVO app for navigation, performance tracking, and diagnostics. With the latest upgrade, the display now shows real-time Battery Cell Data, giving you in-depth insights into battery health and performance. The system also features Smart Charging Communication, enabling two-way communication between the battery and charger to enhance safety, prolong battery life, and provide live charging diagnostics—all accessible through the app.
Discover the best in electric micromobility with ENVO, a Canadian company specializing in locally designed products providing you with convenience, affordability, and sustainability for all your needs. By choosing ENVO, you’re also supporting the mission to bring affordable, innovative mobility to the public and taking part in a sustainable movement toward rightsizing mobility for a healthier community.
the X50 cargo package includes a robust rear carrier capable of carrying 80kg load, a cushioned seat for passengers, foot peg for an extra rider, and a front carrier for groceries or essentials. Load up and ride more comfortably with the 50 series.
Free Shipping on Orders Over $99
At WattWheelz, we offer free shipping on all orders over $99. Once your order is shipped, it typically arrives within 2-7 business days Monday-Friday. Please note that there is a 1-3 day handling time before shipments leave our warehouse. Smaller items are shipped via UPS or FedEx, while larger items and bulk orders are sent through freight services, which require a more detailed delivery process.
Freight Shipping Details:
Pre-Delivery Checklist: While most shipments arrive without issue, we recommend inspecting your packages upon delivery. If you notice any damage, please email photos to support@wattwheelz.com within 48 hours to initiate a return or exchange.
Receipt of Products & Damages: An adult must be present to sign for and inspect the goods upon delivery. It is crucial to check for any damage that may have occurred during shipping. If your package arrives damaged, contact us immediately. We will file a claim with the carrier, and they will arrange for the damaged item to be retrieved. The item must remain in its original box and packaging for the return process. Once the damaged product is collected, we will coordinate with our suppliers to ship you a replacement.
For damage claims, please reach out to us at support@wattwheelz.com or call (302)-414-9758.
Manufacturing Defects: If you discover a manufacturing defect, we will replace the item at no extra cost to you.
Cancellations: Orders can generally be canceled without penalty if they haven't shipped yet. We typically ship orders within 24-72 business hours, plus the 1-3 day handling time. To cancel an order, please contact us immediately to avoid return shipping fees. Orders canceled after shipment will be processed as a return under our 30-day return policy, which may include return shipping fees and a 15% restocking fee.
To cancel an order, please contact us at support@wattwheelz.com or call (302)-414-9758.
Upon Delivery:
$9.99 Flat-Rate Shipping:
For orders under $99, we offer a flat shipping rate of $9.99. The shipping fee remains the same regardless of the size of your order as long as it is below the free shipping threshold.
At Watt Wheelz, we understand that the online marketplace can be overwhelming, and we are committed to standing out by offering exceptional service that earns and keeps your trust.
Here’s our 7-Point Commitment to providing you with the ultimate shopping experience at Watt Wheelz:
Price Match Guarantee: At Watt Wheelz, we take pride in offering competitive pricing. We consistently monitor the market to ensure our prices are among the best available. If you find a lower price on the same product from another authorized dealer, we promise to match it!
Free Shipping: Enjoy hassle-free shopping with our free shipping on all orders over $99. No hidden fees—just straightforward, cost-free delivery, making your purchase even more satisfying.
Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier shopping experience. Whether you're looking for product recommendations, need help resolving an issue, or seeking advice, we're always ready to assist you.
Safe and Secure Shopping: Your security is our top priority. Watt Wheelz employs the latest security technologies to ensure a safe and protected shopping environment, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.
Hassle-Free Returns: We understand that returns are sometimes necessary. That's why we offer a simple 30-day return policy, subject to a restocking fee, so you can shop with peace of mind.
Authorized Dealer: As an authorized dealer for every brand we carry, every product you purchase comes with full protection under the manufacturer's warranty. Your investments are well-protected with Watt Wheelz.
Insured Shipping: We take extra care to ensure your orders arrive in perfect condition. With insured shipping, you can trust that any damages or losses during transit will be promptly addressed.
Choose Watt Wheelz for a premium online shopping experience where your satisfaction and security are our top priorities. Explore our wide selection of outdoor products today!
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What's a Backorder?
If an order is placed on a product that is listed as back-ordered (or is advised due to no inventory), our protocol at Watt Wheelz is to charge the customer's credit card or PayPal account at the time the order is placed. This helps us maintain more control over any fulfillment delays. Our goal is to avoid:
This protocol is designed to avoid costly and frustrating issues like postponed shipments, cancellations, or fraudulent attempts to receive shipments. These problems often arise when incorrect or false payment information is submitted, either intentionally or unintentionally. By processing your payment at the time of order, we can minimize these risks and keep our prices lower for you, our valued customer. Thank you for your understanding and patience regarding any backorders you may place with us.
While Waiting...
If you've placed a backorder and did not intend to do so, you may take the following actions:
Please allow a minimum of five (5) business days for your credit card company to post the credit.
Unless we receive written confirmation from you via email about any of the above actions prior to shipment, we will assume you wish to keep your current order in place until the product becomes available. In this case, we will continue to work closely with the manufacturer to fulfill your order as quickly as possible and will provide you with shipping and tracking information once it's available.
Important Note: All estimated delivery times (ETAs) are subject to change. Watt Wheelz cannot control the timing of orders as we are solely an authorized dealer for the brands we carry and not the manufacturers themselves.
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